Your HearthCozy™ Heated Scarf delivers instant, targeted warmth to the back of your neck using ThermoSphere™ heating technology — easing stiffness and keeping you comfortable in cold weather.

Key Features

• 1 optimised heating zone: Positioned at the back of the neck for direct relief and comfort.
• Single-touch power button: Simple on/off control for hassle-free heating.
• Soft, plush fabric: Lightweight and cosy, ideal for daily wear.
• Portable warmth: Perfect for commuting, outdoor activities, or relaxing at home.
• USB-powered design: Compatible with most standard power banks (not included).
• Discreet battery pocket: Keeps your chosen power bank secure and out of sight.

Your HearthCozy™ Heated Scarf is powered by a USB power bank (sold separately). You may use an official Hand Hearth Power Bank or a compatible third-party model.

If You Purchased a Hearthcell Power Bank

1. Connect the included USB-C charging cable to the power bank.
2. Plug the other end into a wall adapter, laptop, or USB port.
3. The LED indicators will show charging progress.
4. Charging is complete when all LEDs remain solid.

Note: Hearthcell Power Banks are shipped separately and may arrive after your heated scarf. Please do not panic if your scarf arrives first.

If You're Using Your Own Power Bank

• Output: Must be 5V/2.4A minimum.
• Capacity: 5,000mAh or higher recommended for several hours of use.
• Connection: USB-A port (compatible with the scarf's built-in cable).
• Performance may vary depending on brand and capacity. For safety, only use CE/FCC-certified power banks.

For best performance and safety, we recommend official Hand Hearth Power Banks.

Follow these steps to switch on your HearthCozy™ Heated Scarf. The scarf uses a single optimised heat profile for steady, reliable warmth.

1. Connect your charged power bank to the built-in USB cable inside the battery pocket.
2. Press and hold the power button on the scarf for 3 seconds to switch on.
3. The LED will glow white while heating is active.
4. Press and hold the button again for 3 seconds to power off.

Runtime will vary depending on power bank capacity and outdoor conditions.

With proper care, your HearthCozy™ Heated Scarf will deliver reliable comfort and warmth season after season.

Washing Instructions

• Always remove the power bank and disconnect all cables before cleaning.
• Do not machine wash. Gently hand wash or spot clean only.
• Use cold water and a mild detergent designed for delicate fabrics.
• After washing, gently press out excess water — do not wring or twist the scarf.
• Lay flat to air dry, away from direct heat or sunlight.
• Do not tumble dry, iron, or dry clean.

Storage Instructions

• Ensure the scarf and battery are completely dry before storing.
• Store in a cool, dry place away from direct sunlight or moisture.
• Disconnect and store the power bank separately when not in use.
• For seasonal storage, charge the power bank to ~50% and top up every 3 months.

Note: Failure to follow care instructions may damage the faux fur material or heating system and void warranty coverage.

Having issues with your HearthCozy™ Heated Scarf? Review the causes and solutions below:

1. Scarf Not Heating

• Cause: Scarf not switched on | Solution: Press and hold the power button for 3 seconds until the LED lights.
• Cause: Power bank not activated | Solution: Press the button on the power bank to enable output.
• Cause: Loose connection | Solution: Ensure the USB cable is firmly connected between scarf and power bank.
• Cause: Battery empty | Solution: Recharge the power bank fully before use.
• Cause: Faulty heating element | Solution: Contact Hand Hearth support for replacement.

2. Power Button Not Lighting

• Cause: Button not held long enough | Solution: Press and hold for 3 seconds until LED lights.
• Cause: Flat battery | Solution: Recharge the power bank fully.
• Cause: Loose cable | Solution: Reconnect the USB cable securely.
• Cause: Faulty button | Solution: Contact support if LED never lights.

3. Weak or Uneven Heat

• Cause: Power bank running low | Solution: Recharge or replace with a fully charged bank.
• Cause: Scarf not wrapped correctly | Solution: Ensure heating zone rests against the back of the neck.
• Cause: Very cold environment | Solution: Use high setting and keep power bank in an inner pocket.

4. Battery Not Charging

• Cause: Faulty charging cable | Solution: Try another USB cable or adapter.
• Cause: Dust or debris in port | Solution: Clean the charging port gently before use.
• Cause: Battery at end of life | Solution: Replace with a new Hand Hearth power bank.

5. Battery Drains Too Quickly

• Cause: High heat level used continuously | Solution: Switch to low/medium for longer runtime.
• Cause: Battery not fully charged | Solution: Fully recharge before use.
• Cause: Cold weather reduces battery efficiency | Solution: Keep battery in an inner pocket to maintain performance.

6. Flashing Lights / Unusual Behaviour

• Cause: Safety cut-off triggered | Solution: Disconnect battery, let cool for 15 minutes, then reconnect.
• Cause: Fault detected | Solution: Contact Hand Hearth support if issue persists.

All Hand Hearth products are covered by our standard quality guarantee.

• 60-Day Money-Back Guarantee on all items.
• 60-Day Replacement Warranty for manufacturing defects.

How to Claim

To request a replacement or claim under warranty, please provide:

1. Your order number
2. A brief description of the issue
3. Clear photos or videos if possible