Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
To place an order, simply browse our products, add items to your cart, and proceed to checkout. You can review your order before finalizing your purchase.
We accept major credit cards,Shop Pay, and Apple Pay for your convenience and security.
Our 6-Month Warmth Guarantee
We're confident our gloves will keep your hands warm. But if they don't, we've got you covered.
What's covered:
- Your gloves don't keep your hands warm
- The heating stops working
- Battery no longer holds a charge
- Any manufacturing defect
How to claim:
- Email support@handhearth.com with your order number
- Tell us what went wrong — a quick sentence is fine
- Ship your gloves back to us (we'll send a return label)
- Our team will test the gloves to verify the issue
- Once confirmed, we'll process your full refund within 5-7 business days
The fine print (kept simple):
- Valid for 6 months (180 days) from delivery date
- Applies to gloves purchased from handhearth.com only
- Gloves must be returned for inspection before refund is processed
- One claim per order
- Refund goes back to your original payment method
What's not covered:
- Physical damage from misuse (cuts, burns, pet damage)
- Lost gloves
- Purchases from unauthorized sellers
That's it. No hoops. No hassle — just a quick verification to keep things fair for everyone.
Standard shipping typically takes 3-7 business days within the US, Canada, and the UK.
All orders over include free shipping — no minimum purchase required.
14-Day Easy Returns
We want you to love your Hand Hearth gloves. If they're not right for you, we make returns simple.
You have 14 days from delivery to return your gloves if:
- They don't fit properly
- You changed your mind
- They arrived damaged or defective
- You received the wrong size
To qualify for a return:
- Gloves must be unworn and unused (trying them on briefly at home is fine)
- Original packaging and all accessories included
- Proof of purchase (order confirmation email works)
- The original tag has not been removed
How it works:
- Email us at support@handhearth.com with your order number
- We'll send you our return address and instructions within 24 hours
- Drop off your package at your nearest shipping location
- Refund processed within 5-7 business days of receiving your return
Please note:
- Return shipping is covered by the customer for change-of-mind returns
- Defective items? We cover return shipping — that's on us
Questions? Our team is here Mon-Sat 9AM-6PM EST. Just email Emma at support@handhearth.com.
Find Out If They're Right for You
Honest answers to the questions we get most
They're made for you.
Three heat settings let you adjust to exactly what your hands need, whether you're out for errands or relaxing outdoors.
Nope! No smartphone needed at all.
Our gloves are completely standalone — no apps, no Bluetooth, no phone connection required.
Ours don't.
8+ hours on a single charge, guaranteed*. If they don't last all day, send them back for a full refund.
*on the lowest heat setting.
Our gloves are showerproof and snow-proof — light rain, snow, and damp conditions are no problem.
However, because they contain lithium batteries, we don't recommend submerging them in water or wearing them in heavy rain for extended periods.
For everyday use — dog walks, errands, gardening, shovelling snow — they'll keep your hands warm and dry.
60-day guarantee. Wear them, test them. If your hands are still cold, full refund. No questions.
Yes — the fingertips work with smartphones and tablets. No need to take them off to answer a call or check a message.
Yes. Our heating elements run through each finger—not just the palm. Warmth goes directly where you need it most.
Absolutely. Grip a steering wheel, hold a coffee, use your phone. These are built for daily life, not just ski slopes.
Yes — our gloves can be used for running.
They're great for cold morning runs when you need warmth but still want to use your hands (adjusting your watch, holding your phone, etc.).
That said, if you run hot and only need gloves for the first 10 minutes, you may find them warmer than you need once you're moving. They're best for runners who struggle with cold hands throughout their run.
Honestly? It depends.
Our gloves are flexible enough to grip handlebars, and customers tell us they can hold a steering wheel and coffee cup without issues.
However, they're not specifically designed for cycling. For precise brake and gear control, they may not feel as nimble as thin cycling gloves.
Our suggestion: Try them with our 6-month money-back guarantee. Take them on a short ride — if they don't work for brakes and gears, send them back for a full refund. No hassle.
Nope! No smartphone needed at all.
Our gloves are completely standalone — no apps, no Bluetooth, no phone connection required.
Our gloves are showerproof and snow-proof — light rain, snow, and damp conditions are no problem.
However, because they contain lithium batteries, we don't recommend submerging them in water or wearing them in heavy rain for extended periods.
For everyday use — dog walks, errands, gardening, shovelling snow — they'll keep your hands warm and dry.
Yes — the fingertips work with smartphones and tablets. No need to take them off to answer a call or check a message.
Absolutely. Grip a steering wheel, hold a coffee, use your phone. These are built for daily life, not just ski slopes.
Honestly? It depends.
Our gloves are flexible enough to grip handlebars, and customers tell us they can hold a steering wheel and coffee cup without issues.
However, they're not specifically designed for cycling. For precise brake and gear control, they may not feel as nimble as thin cycling gloves.
Our suggestion: Try them with our 6-month money-back guarantee. Take them on a short ride — if they don't work for brakes and gears, send them back for a full refund. No hassle.
Battery & Specs
Batteries, charging, and heat settings
Do they come with batteries?
Yes! Everything you need is included in the box:
- 2 rechargeable 4000 mAh batteries (one for each glove)
- Wall charger
- Your gloves, ready to go
Just charge, slide the batteries in, and press the button. No extra purchases needed.
Each glove uses a compact rechargeable lithium-ion battery — small enough to slip into a pocket inside the glove without adding bulk.
Battery specs:
- Power: 4000mAh
- Size: About the size of a small phone power bank — fits comfortably in your palm
They're lightweight, rechargeable via the included wall charger, and designed to keep the gloves slim and comfortable while still delivering longlasting heat.
Yes! The gloves come with two rechargeable lithium-ion batteries (one for each glove) and a wall charger included.
Just plug them in, wait a few hours, and they're ready to go again. No need to keep buying disposable batteries — one charge gives you up to 8 hours of warmth.
The gloves have three heat settings you can switch between with one button:
- Low: 45°C (113°F)
- Medium: 55°C (131°F)
- High: 65°C (149°F)
Most customers find low or medium is plenty for everyday use — walking the dog, errands, gardening. High heat is there for extra cold days or when you need to warm up fast.
The higher the setting, the more battery you'll use — so many people start on high to warm up, then switch to low to keep warm all day.
Within seconds. You'll feel warmth almost immediately — no waiting around in the cold.
The heating elements run all the way to your fingertips — not just the palm like cheaper gloves. That's the key difference for people with circulation issues.
Around 3-4 hours for a full charge.
Each glove uses a compact rechargeable lithium-ion battery — small enough to slip into a pocket inside the glove without adding bulk.
Battery specs:
- Power: 4000mAh
- Size: About the size of a small phone power bank — fits comfortably in your palm
They're lightweight, rechargeable via the included wall charger, and designed to keep the gloves slim and comfortable while still delivering longlasting heat.
The gloves have three heat settings you can switch between with one button:
- Low: 45°C (113°F)
- Medium: 55°C (131°F)
- High: 65°C (149°F)
Most customers find low or medium is plenty for everyday use — walking the dog, errands, gardening. High heat is there for extra cold days or when you need to warm up fast.
The higher the setting, the more battery you'll use — so many people start on high to warm up, then switch to low to keep warm all day.
The heating elements run all the way to your fingertips — not just the palm like cheaper gloves. That's the key difference for people with circulation issues.
A Few More Things
Sizing, care, and accessories
Available sizes: S, M, L, XL
Fit guide: Men typically start with L or XL, women with M or L
Yes — backup batteries are available separately.
Handy for extra-long days or if you want to swap in a fresh one on the go.
Remove the batteries first, then wipe clean with a damp cloth. We don't recommend machine washing or submerging them in water — the electronics won't thank you.
Yes — they're designed with safety in mind.
Heat protection:
- The heating elements are evenly distributed, so there are no hot spots
- Three temperature settings let you control the heat
- The gloves warm gradually — no sudden bursts of heat
Battery safety:
- Do not submerge the batteries in water.
- Rechargeable lithium-ion batteries — the same safe, reliable type used in phones and laptops.
- Batteries are tucked securely inside a pocket in each glove
- Standard DC 5V 2A charging (like most USB devices)
A few simple tips:
- Don't submerge the gloves in water (they're showerproof, not waterproof for submersion)
- Don't charge the batteries unattended overnight
- If you have reduced sensation in your hands due to neuropathy or other conditions, start on the lowest heat setting
Thousands of customers use them daily without issues — for dog walks, gardening, errands, and more.
Yes — backup batteries are available separately.
Handy for extra-long days or if you want to swap in a fresh one on the go.
Yes — they're designed with safety in mind.
Heat protection:
- The heating elements are evenly distributed, so there are no hot spots
- Three temperature settings let you control the heat
- The gloves warm gradually — no sudden bursts of heat
Battery safety:
- Do not submerge the batteries in water.
- Rechargeable lithium-ion batteries — the same safe, reliable type used in phones and laptops.
- Batteries are tucked securely inside a pocket in each glove
- Standard DC 5V 2A charging (like most USB devices)
A few simple tips:
- Don't submerge the gloves in water (they're showerproof, not waterproof for submersion)
- Don't charge the batteries unattended overnight
- If you have reduced sensation in your hands due to neuropathy or other conditions, start on the lowest heat setting
Thousands of customers use them daily without issues — for dog walks, gardening, errands, and more.